Quality of Service: Making it Really Work (McGraw-Hill Quality in Action)
by etc., John Ovretveit, Bo Edvardsson, Bertil Thomasson
ISBN 13: 9780077079499
Format: Hardcover (293 pages) Publisher: McGraw-Hill Publishing Co. Published: 01 Aug 1994
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Involving Customers in New Service Development (Series on Technology Management)
by
ISBN 13: 9781860946691
Format: Hardcover (332 pages) Publisher: Imperial College Press Published: 13 Oct 2006
Business Transformation for a Sustainable Future (The Principles for Responsible Management Education Series)
by Samuel Petros Sebhatu,Bo Enquist,Bo Edvardsson
ISBN 13: 9781032037431
Format: Hardcover (256 pages) Publisher: Routledge Published: 06 Sep 2021
The Palgrave Handbook of Service Management
by Bo Edvardsson,Bård Tronvoll
ISBN 13: 9783030918279
Format: Hardcover Publisher: Palgrave Macmillan Published: 18 Jul 2022
Values-based Service for Sustainable Business: Lessons from IKEA: 05 (Routledge Studies in Management, Organizations and Society)
by Bo Edvardsson,Bo Enquist
ISBN 13: 9780415458535
Format: Illustrated (144 pages) Publisher: Routledge Published: 30 Oct 2008